How WinTroop looks after your details

Last updated: 25 October 2026

The short version. We ask for your details only to verify your payment and send your activation key. A short time after your key is activated, we delete your name and contact details.

1. Who we are

WinTroop (wintroop.com) is a Windows Explorer practice and exam program for schools, institutes and learners. It is run from Mumbai, Maharashtra, India. You can reach us at support@wintroop.com.

2. What we collect, and why

Detail	When we get it	Why we need it
Your name	On the order form	To match your payment to your order
Your email address	On the order form	To send your confirmation and activation key, and to reply to you
The plan you chose	On the order form	To issue your WinTroop activation key for that plan
UPI transaction ID (UTR)	After you pay	To verify your payment in our bank or UPI record
Activation key and a unique ID of the computer	When you activate the software	To check that the key is valid and is used as the licence allows
Messages you send us	By email or phone	To answer your question

Like most websites, our web host may also record basic visit information, such as your IP address and browser type, to keep the site working and secure.

3. What we do not collect

Your UPI PIN, card details or bank login. You pay inside your own payment app, and we never see these.
Your practice answers or exam results. These stay on the computer where WinTroop is installed and are not sent to us.
Advertising or tracking data. We run no ads and no analytics scripts on this website.

4. How we use your details

Only to verify your payment, send you your key and confirmation, check your activation, and give you support.

Within 30 days after your key is activated, we delete your name and contact details from our order records. We keep your activation key, plan, payment reference and computer ID, so your licence keeps working.

5. Your licence file and changing your computer

When you activate, WinTroop saves a licence file (license.dat) on your computer. If you change your computer, or it changes significantly, you will need to contact us to activate again.

Please keep your activation key and your payment screenshot (showing the UTR) safe and ready. Because we delete your name and contact details after 30 days, these are the only ways we can confirm your purchase. If you cannot provide them, we cannot activate again, and you would need to buy the plan again.

The free demo needs no key and no internet. It saves a small file (demo.dat) on your computer to count your 3 hours, and sends nothing to us.

6. Payments

Payments are made by UPI in your own app. Like any payment we receive, our bank or UPI statement shows basic payer details, such as the name and UPI ID. We use these only to match your payment to your order.

7. Other things to know

We share your details only if the law requires us to.

Our order form is meant for adults. If you are under 18, please ask a parent or teacher to place the order.

If we change this policy, we will update the date at the top of this page.

8. Questions?

If you have any questions regarding wintroop.com, write to support@wintroop.com. To see, correct or delete your details, or to withdraw your consent, email us at the same address. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.